Hi, how can we help?

Our machines have an integrated Auto Clean system. Simply fill the hopper with lukewarm water, press the Auto Clean button, drain the water, and wipe down with food-safe sanitizer. Detailed guides are in the setup video section below.

Verify that the power cord is securely plugged in and the circuit breaker hasn't tripped. Ensure the emergency stop switch (if equipped) is released. Check the troubleshooting panel below for more details.

counter soft serve machines freeze the mix and start dispensing delicious ice cream in just 12-15 minutes after power-on. Batch freezers take about 10-12 minutes per batch.

Gongly machines use direct electrical compressors (no ice/salt brine needed!). Our systems are fully self-contained refrigeration units.

You can purchase official replacement parts (like gaskets, O-rings, scraping blades, and valves) directly on our Accessories section or by contacting support.

Check plug power socket connections. Verify voltage settings. Check control fuse inside machine base panel.

Increase hardness settings (1 to 3). Check that environmental temperature is not exceeding 32°C. Ensure rear vents have at least 30cm clearance.

Verify scraping blades are properly fitted inside freezing cylinder. Ensure the machine is placed on a completely flat, level surface.

Verify mix has correct sugar levels (between 13%-18% is required for proper freezing). Check for refrigerant leakages. Contact support.

Refer to page 28 of the User Manual to map error codes (e.g. E1, E2, E3) to troubleshooting actions.

Check that all internal O-rings are lubricated and positioned correctly. Ensure discharge valve is completely locked and closed.